Shipping policy

Thank you for shopping with RACESAFE LTD. We aim to dispatch all orders as quickly as possible while ensuring every product is checked and packaged securely before leaving us.

Order Processing

Orders are processed Monday to Friday, excluding UK bank holidays.

Stocked items (non custom) are normally dispatched within 3-5 working days of your order being placed. 

Some RACESAFE products are manufactured, finished, painted or assembled to order. These items may have a longer lead time. Where a specific lead time is shown on the product page, this should be considered part of the estimated fulfilment time for your order.

If your order contains both stocked and made-to-order products, your order will normally be shipped together once all items are ready unless otherwise agreed.

During particularly busy periods, product launches or periods of high demand, dispatch may take slightly longer.

Custom & Personalised Products

Custom painted, personalised or specially manufactured products may require additional production time.

Estimated lead times shown on the relevant product page are estimates rather than guaranteed delivery dates.

Once work has started on a customised or personalised product, changes to the order may not always be possible.

UK Delivery

UK orders are sent using a tracked delivery service where available.

Delivery time begins once your order has been dispatched, not from the date the order was placed.

Typical courier delivery times are approximately 2-3 working days after dispatch, although courier delays can occasionally occur outside of our control.

You will receive shipping confirmation once your order has been dispatched. Where available, tracking details will also be provided.

Delivery Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Any promotional free-delivery offers will be subject to the terms stated alongside the relevant promotion.

Delivery Addresses

Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct.

If you notice an error with your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

RACESAFE LTD cannot accept responsibility for orders delivered incorrectly as a result of inaccurate address information supplied by the customer.

Missed or Failed Deliveries

If a courier attempts delivery and nobody is available, they may leave the parcel in a designated safe place, with a neighbour, at a collection point or attempt redelivery depending on the courier's procedures.

Customers are responsible for following any instructions or tracking information provided by the courier.

If a parcel is returned to RACESAFE LTD because delivery was repeatedly unsuccessful or because an incorrect address was supplied, additional postage charges may apply before the order can be sent again.

Delayed Deliveries

Courier delivery times are estimates and occasionally delays may occur due to circumstances outside our control, including adverse weather, transport disruption, courier network delays and exceptionally busy periods.

If your tracking has not updated for an unusual period of time, please contact us and we will investigate the shipment with the courier.

Please allow reasonable time for the courier investigation process where a parcel is believed to be delayed or missing.

Lost Parcels

If a parcel is confirmed as lost by the courier, we will work with you to provide an appropriate replacement or refund.

Please contact us promptly if you believe your parcel has been lost.

We may need to complete a courier investigation before a parcel can officially be treated as lost.

Damaged Parcels

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, please contact us promptly and provide:

• Your order number

• Photographs of the damaged product

• Photographs of the packaging

• A brief description of the damage

Please retain the packaging until the issue has been resolved, as the courier may require photographs or further information as part of a damage claim.

International Shipping

Where international shipping is available, delivery times will vary depending on the destination and courier service.

International customers are responsible for any applicable import duties, taxes, customs charges or clearance fees imposed by their country.

These charges are not included in the product or shipping price unless specifically stated otherwise.

Customs processing may also cause delays outside of RACESAFE LTD's control.

Pre-Orders & Back-Ordered Products

Products offered on a pre-order or back-order basis will display an estimated availability or dispatch time where possible.

These dates are estimates and may occasionally change due to manufacturing, supplier or production circumstances.

If there is a significant change affecting your order, we will make reasonable efforts to keep you informed.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will always try to help, but we cannot guarantee that an order can be changed or cancelled once processing, manufacturing, customisation or dispatch has begun.

Your statutory consumer rights are not affected.